Lucky Orange | Blue Frog Docs

Lucky Orange

Learn about Lucky Orange, a conversion optimization platform with heatmaps, session recordings, and live chat.

Platform Overview

Lucky Orange is an all-in-one conversion optimization platform that combines dynamic heatmaps, session recordings, form analytics, surveys, and live chat capabilities. Founded in 2010, Lucky Orange has helped over 400,000 websites worldwide understand user behavior and improve conversion rates through visual analytics and direct visitor engagement.

The platform distinguishes itself by offering real-time visitor insights and immediate engagement tools in a single solution, making it particularly valuable for businesses that want to both analyze user behavior and take action on those insights without switching between multiple tools.

Key Features

Dynamic Heatmaps

Lucky Orange's dynamic heatmaps update in real-time as visitors interact with your site, providing:

  • Click Heatmaps: Visual representation of where users click, including rage clicks and dead clicks
  • Scroll Heatmaps: See how far down the page visitors scroll before leaving
  • Move Heatmaps: Track mouse movement patterns to understand attention and confusion
  • Real-Time Updates: Heatmaps populate immediately, no waiting for data aggregation
  • Device-Specific Views: Separate heatmaps for desktop, tablet, and mobile visitors
  • Page Comparison: Compare heatmaps across different pages or time periods

Session Recordings

Watch complete visitor sessions to see exactly how users navigate your site:

  • Full Session Playback: See every click, scroll, and form interaction
  • Skip Inactivity: Jump past idle time to focus on active engagement
  • User Tagging: Tag sessions with custom labels for organization
  • Visitor Information: View location, device, browser, and referral source
  • Event Markers: See conversion events and custom triggers within recordings
  • Filterable Library: Search recordings by tags, dates, pages, or events

Form Analytics

Identify exactly where visitors abandon forms and why:

  • Field-Level Analysis: See drop-off rates for each form field
  • Time-to-Complete: Understand how long visitors spend on each field
  • Error Tracking: Identify validation errors that frustrate users
  • Abandonment Alerts: Get notified when forms have high abandonment
  • A/B Testing Integration: Compare form performance across variants
  • Recovery Insights: Identify partially completed forms for follow-up

Polls and Surveys

Collect direct feedback from visitors with targeted surveys:

  • On-Page Polls: Quick one-question polls embedded on specific pages
  • Exit Surveys: Understand why visitors are leaving
  • NPS Surveys: Measure customer satisfaction and loyalty
  • Custom Targeting: Show surveys based on behavior, location, or demographics
  • Response Analysis: View results with charts and filtering options
  • Integration with Recordings: Connect survey responses to session recordings

Live Chat

Engage visitors in real-time with integrated live chat:

  • Visitor Monitoring: See who's on your site before they initiate chat
  • Proactive Chat: Trigger chat invitations based on behavior
  • Co-Browsing: Guide visitors through your site in real-time
  • Chat History: Access complete chat transcripts and visitor information
  • Team Collaboration: Route chats to specific team members
  • Mobile Apps: Respond to chats from iOS or Android devices

Conversion Funnels

Track visitor progression through multi-step processes:

  • Visual Funnel Builder: Create funnels with drag-and-drop interface
  • Drop-Off Analysis: Identify exactly where visitors abandon the funnel
  • Segmentation: Compare funnel performance across visitor segments
  • Time-Based Analysis: See how funnel performance changes over time
  • Recording Integration: Watch sessions of visitors who abandoned at each step

Who It's For

Lucky Orange is ideal for:

  • E-commerce Businesses: Optimize product pages, checkout flows, and reduce cart abandonment
  • SaaS Companies: Improve onboarding, feature adoption, and trial-to-paid conversion
  • Marketing Agencies: Provide data-driven optimization recommendations to clients
  • Lead Generation Sites: Optimize forms, calls-to-action, and conversion paths
  • Small to Medium Businesses: Access enterprise-level insights without enterprise complexity
  • Conversion Rate Optimizers: Combine quantitative and qualitative data for testing hypotheses

Pricing Structure

Lucky Orange offers tiered pricing based on website traffic volume:

  • Starter: Up to 10,000 pageviews/month, includes all core features
  • Small Business: Up to 50,000 pageviews/month
  • Medium Business: Up to 100,000 pageviews/month
  • Large Business: Up to 250,000 pageviews/month
  • Enterprise: Custom pageview limits and dedicated support

All plans include unlimited heatmaps, recordings, surveys, forms analysis, and live chat. A 7-day free trial is available with no credit card required.

Technical Specifications

  • Tracking Script: Lightweight asynchronous JavaScript (< 50KB)
  • Performance Impact: Minimal impact on page load times
  • Data Retention: 30-90 days depending on plan
  • GDPR Compliance: Cookie consent management and data anonymization options
  • Mobile Support: Full functionality on mobile devices
  • Browser Support: All modern browsers including Chrome, Firefox, Safari, Edge
  • Recording Quality: High-fidelity playback with DOM snapshots
  • Real-Time Processing: Data available within seconds of collection

Integration Ecosystem

Lucky Orange integrates with popular platforms including:

Comparison with Similar Tools

Lucky Orange stands out from competitors by:

  • All-in-One Solution: Combines analytics, recordings, surveys, and chat in one platform
  • Real-Time Data: Immediate insights without waiting for processing
  • Visitor Engagement: Includes live chat and proactive messaging
  • Ease of Use: Intuitive interface requiring minimal training
  • Affordable Pricing: Competitive pricing for small to medium businesses
  • Quick Setup: Install in minutes with simple JavaScript snippet

Compared to Hotjar, Lucky Orange offers more immediate data access and includes live chat. Compared to FullStory, it's more affordable for smaller businesses. Compared to standalone chat tools like Intercom, it provides deeper behavioral analytics.

Privacy and Compliance

Lucky Orange provides tools to ensure privacy compliance:

  • PII Masking: Automatically hide sensitive form data
  • Cookie Consent Integration: Work with consent management platforms
  • IP Anonymization: Option to anonymize visitor IP addresses
  • Data Export: Export data for compliance requests
  • EU Data Centers: Option for EU-based data storage
  • Session Exclusions: Exclude specific pages or user segments from recording

 

 

Getting Started

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