GoSquared Troubleshooting

Troubleshooting Overview

Resolve common GoSquared implementation issues.

Tracking Issues

No Data Appearing

Check:

1. Verify tracking code is installed
2. Confirm project token is correct
3. Check for JavaScript errors

// Verify GoSquared loaded
console.log(typeof _gs);  // Should be 'function'

Events Not Recording

// Debug mode
_gs('debug', true);

Check console for event logging.

Live Chat Issues

Chat Not Showing

• Verify chat is enabled in settings
• Check page targeting rules
• Confirm no CSS conflicts

Notifications Not Working

• Check browser notification permissions
• Verify team member settings
• Test with different browser

Real-Time Dashboard

Visitors Not Appearing

• Clear browser cache
• Check ad blocker settings
• Verify tracking code loads

Delayed Updates

• Check internet connection
• Try refreshing dashboard
• Clear dashboard cache

Support

• Documentation: gosquared.com/docs
• Email: support@gosquared.com
• Live chat in dashboard