Symptom Library
- Spotify Pixel not loading or firing events
- Conversion tracking showing zero conversions
- Audio ad impressions not recording
- Promo code attribution not working
- Campaign delivery pacing issues
- Creative file format rejections
- Audience size too small for targeting
Investigation Workflow
- Verify Spotify Pixel installation in browser developer tools
- Check pixel event firing in Network tab
- Review campaign delivery status in Ad Studio
- Validate audio creative specifications (MP3, 128kbps)
- Test promo codes are unique and properly configured
- Check audience segment size meets minimum (1,000 users)
Tools & Logs
- Browser Developer Tools (Network and Console tabs)
- Spotify Ad Studio dashboard
- Audio file validators for creative specifications
- UTM parameter testing tools
- Promo code tracking spreadsheets
- Third-party attribution platforms (Nielsen, Veritone)
Escalation & Communication
- Spotify Ads Support via Ad Studio
- Spotify for Brands help center
- Account manager for managed service clients
- Community forums for general questions
- Creative support for ad file issues
Preventive Maintenance
- Monthly pixel health audit
- Quarterly review of promo code performance
- Regular creative asset compliance checks
- Weekly monitoring of campaign pacing
- Monthly audience segment refresh