Symptom Library
- Pixel not firing or delayed firing
- Conversion attribution mismatches
- Audience segments not populating in TerminalOne
- Viewability metrics showing zero or low scores
- API authentication failures
- Creative approval delays or rejections
Investigation Workflow
- Verify pixel deployment with browser developer tools
- Check pixel firing in MediaMath Pixel Debugger
- Review campaign status and budget pacing in TerminalOne
- Validate audience segment IDs and mappings
- Test API credentials and token expiration
- Review creative specifications against MediaMath requirements
Tools & Logs
- Browser Developer Tools (Network tab)
- MediaMath Pixel Debugger Chrome extension
- TerminalOne reporting dashboard
- API sandbox environment for testing
- Third-party verification dashboards (IAS, Moat)
- Tag inspector tools (ObservePoint, Tag Inspector)
Escalation & Communication
- MediaMath support portal for technical issues
- Account management team for campaign questions
- API support via developer documentation
- Community forums for general questions
- Enterprise support SLA for priority issues
Preventive Maintenance
- Monthly pixel health audit
- Quarterly review of audience segment performance
- Regular testing of API integrations
- Weekly monitoring of creative approval queue
- Monthly brand safety report review