Add a User to Amplitude

Use this runbook when the collaborator needs access to Amplitude. The same workflow applies to the production org and any sandbox environments you share for QA.

Prerequisites

Verify the correct Amplitude organization (URL) and list the projects the collaborator should join.
Confirm whether SSO is required. If so, pre-provision the user in your identity provider and add it to the appropriate Amplitude group.
Collect the collaborator’s service account email and decide which default project role (Admin, Manager, Member, Viewer) applies.
Ensure you have Organization Admin privileges.

Invite the Service Account

Log into Amplitude and open Settings → Members & Groups.
Click Invite Members and enter the collaborator’s service account email.
Choose the appropriate Organization Role (usually Member) and toggle any add-on modules (Govern, Experiment) required for the engagement.
Under Projects, select the projects the collaborator should access and assign the correct project role for each (Admin for implementation support, Manager for analysis, etc.).
Add a note referencing the statement of work or ticket number, then send the invite.

After Sending the Invite

Monitor the Pending Invitations tab until the status changes to Accepted.
Notify the collaborator’s team once access is active and share any VPN or SSO specifics.
Update your access inventory spreadsheet or ITSM record with the invitation date and assigned role.

Troubleshooting Tips

Invite not received: Ask your email team to allowlist @amplitude.com and resend the invite.
SSO blocking login: Confirm the user exists in your IdP and is mapped to the same role or group you selected in Amplitude.
Need temporary access: Set a calendar reminder to remove the account or adjust the invitation expiration in your tracker.