Remove the collaborator from Adobe Analytics

Deactivate access promptly when a project completes or legal/compliance requests a suspension.

Offboarding Steps

1. Open the Adobe Admin Console and locate the collaborator’s service account under Users for the relevant product profile.
2. Remove the account from each Analytics product profile or change the role to No Access if you need to retain the identity for future use.
3. If federated, inform your identity team to remove the user from associated IdP groups.
4. Revoke access to related Experience Cloud products (Launch, Target, Journey Optimizer) to avoid orphaned rights.
5. Document the removal in your access tracker, including the requestor, date, and ticket reference.

Evidence to Capture

• Screenshot or export of the Admin Console user detail showing removal.
• Copy of audit log entries confirming the role change or deletion.
• Confirmation email to the collaborator acknowledging the removal and any next steps.

Data Retention & Credentials

• Rotate any shared secrets or API credentials the collaborator’s account managed.
• Transfer ownership of scheduled reports or segments to a client administrator before removal.
• If the account managed Launch libraries, publish a new library so the latest build reflects the new ownership.